Privacy policy

Controller and contact details

The controller of your personal data is Sensoan Oy (Business ID 2743453-8), Joensuunkatu 7, 24100 Salo, Finland. Pipeguard Finland is run by Sensoan Oy.

Questions and requests about your data: privacy@pipeguard.fi.

What data we handle and why

We get the data from you: in your message, or from your browser when you open pages.

Contact by email, phone and WhatsApp

When you contact us at the email addresses or phone numbers on the site, we handle your contact details and your message in order to reply.

• Data: your name, contact details and what your message says.
• Legal basis: our legitimate interest in answering enquiries from businesses and, for quote requests, steps you ask us to take before entering into a contract (Article 6(1)(f) and (b) of the EU General Data Protection Regulation).
• Kept for: 24 months from the last contact. If the contact leads to a customer relationship, the data is kept for that relationship and for as long as the law, for example the Accounting Act, requires.

The WhatsApp links open Meta’s WhatsApp service. A conversation there is also subject to WhatsApp’s own terms.

Delivering the pages and keeping them secure

When you open a page, your browser sends the server its IP address and details of the browser, so that the page can be delivered. The server may log the requests for security and troubleshooting.

• Data: IP address, time, the page requested and details of the browser.
• Legal basis: our legitimate interest in delivering the site and keeping it secure (Article 6(1)(f)).
• Kept for: at most 30 days.

Visitor statistics (Google Analytics)

If you accept analytics, we use Google Analytics to see which pages are read and how people reach the site, so that we can improve it. Without your consent Google Analytics does not load and sets no cookies.

• Data: a random identifier in a cookie, the pages viewed and when, the page or search you came from, the type of device and browser, the language, and an approximate location (country, region, city) derived from the IP address. Google Analytics does not store the IP address.
• Legal basis: your consent (Article 6(1)(a), and section 205 of the Finnish Act on Electronic Communications Services). You can withdraw it at any time in the cookie settings at the bottom of every page.
• Kept for: 14 months; after that only aggregated statistics without identifiers remain.

We do not use the data for advertising or combine it with other data about you.

Cookies and browser storage

The site sets cookies only if you accept analytics. Your choice is saved in your browser so you are not asked on every page. There is no advertising or other tracking on the site.

Who handles the data

The data is handled by the people at Sensoan Oy who need it for their work and by the following service providers, which process it on our behalf and on our instructions:

• Amazon Web Services (AWS): the site’s servers.
• Our email provider: the mailboxes your messages arrive in.
• Google Ireland Limited: Google Analytics, only if you accept analytics.

When a quote request leads to an order, we pass the contact person’s name and contact details and the details of the order to Pipeguard Nordic AB (Umeå, Sweden), which delivers and invoices orders. Pipeguard Nordic AB handles that data as a controller in its own right.

We do not sell your data or pass it to anyone other than those named above unless the law requires it.

Transfers outside the EU and EEA

AWS and Google are owned by US companies, and the data may also be processed in the United States, for example for support and security. Such transfers rely on the EU–US Data Privacy Framework and on standard contractual clauses approved by the European Commission.

Your rights over your data

You have the right to

• know what data we hold about you and get a copy of it
• ask us to correct inaccurate data
• ask us to erase your data
• ask us to restrict how we use it
• object to processing based on legitimate interest
• receive the data you gave us in a machine-readable form, where processing is based on consent or a contract
• withdraw your consent at any time; this does not affect processing before then

Send your request to privacy@pipeguard.fi. We reply within one month. We may ask you to confirm your identity before we release any data.

We make no automated decisions about you.

If you think your data is handled in breach of data protection law, you can complain to the Office of the Data Protection Ombudsman .

Changes to this policy

We update this policy when the site or the way we handle data changes. The date of the last update is at the top of the page.